News

The PARC Remains Open 24/7 During COVID-19 Crisis

In light of all that has taken place in response to the Coronavirus pandemic, we want you to know The PARC is here 24/7 for you and your pet. For anyone who has been affected by COVID-19 our hearts go out to you and your loved ones. Please see below for answers to the questions we’ve been hearing.

“Do I need to wear a mask at The PARC."

Yes, please wear a mask in the building. Our employees are wearing masks, too. 

“Are you taking temps before allowing people in the building."

Yes, we have someone stationed at the front door taking temps. If your temp is in excess of 100.4 you will be asked to step outside of the building and we will offer you curbside drop off instructions. 

“I need to come to The PARC. What do I need to know to stay safe?"

We are diligent about cleaning and disinfecting common areas several times a day. We have asked our employees to stay home if they are feeling sick or have been exposed to anyone who is sick. We have implemented the following COVID-19 policies and are requiring Social Distancing at The PARC.

  • We're glad you're choosing to come to The PARC!

  • Are you sick? If so, don’t enter the building and call us to coordinate care of your pet.

  • Do not cross the BLUE lines.

  • Stand on the GREEN X’s.

  • Our staff will be working from a safe distance.

 

"Is The PARC going to remain open 24/7?"

Yes – we’re still scheduling regular appointments during business hours and our ER Team is here 24/7! We will continue to follow all local updates and information coming from the CDC and will modify our COVID-19 plan as needed. Our team is committed to being here for you and your pets, especially when you need us the most.

 

"I have a pet emergency but I’ve been exposed to COVID-19, can I come in for help?"

If you are exposed to COVID-19 and experience a pet emergency, please do not come directly in. First call our Client Relations team at 817-731-3733. We will partner with you on a plan to take care of your best friend through this difficult time. Your pet’s care might involve a drop-off of the patient curbside and coordination with you from afar, but we’ll make it happen!

 

"My dog is due for his vaccines, can it wait for later?"

While families are hunkering down at home, our neighborhoods, parks, and front yards are becoming the central hub of our social lives. More pets are tracking through your grass and going nose-to-nose with each other.

If Fido is joining you outside, keeping his vaccines up to date will keep him safe from worms and germs. Although COVID-19 isn’t a threat to pets, there are other viruses lurking like rabies, kennel cough, parvo, and lepto. In addition to updating his vaccines, it’s essential to keep Fido protected from fleas, ticks, and intestinal parasites. Some common parasites are zoonotic which means they can be transmitted from animals to people, so keeping your pet safe keeps you safe, too.

 

"If I need someone to keep my pets during this time, can you help?”

The PARC is always available to board your pet for whatever reason. We have temporarily suspended boarding at our Pet Resort location, but have space for 44 pets at The PARC. Our Pet Pals will take loving care of your furry friends. If you're not feeling well, please arrange for a friend to drop your pet off. 

 

"I need more dog food, can I still get it from The PARC."

Yes! Please call us and let us know what you need (food, prescription refills, preventative). We'll take payment over the phone and provide Curbside Delivery when you arrive.